Did I ever tell you about our experience with our Brooketel internet service? No no, stay with me, this is interesting, I promise. Heartwarming, even.
As you may know, we lost our minds and bought an old church during the pandemic. This was partly to satisfy a long-held dream of renovating an old church, partly to add to our property portfolio, and partly to create a peaceful space where we could retreat (or quarantine) when things felt too crowded at home. Possibly even live in upon retirement, though so far that hasn't panned out.
In addition to needing an almost complete rebuild, it is located in a small village half an hour from a large town, in farm country. No pizza delivery. No grocery store within walking distance. No anything within walking distance except a gas station, a fire hall, and a little conservation area with a lake. We struggled to find an internet provider for our area. Back in the city, we have Rogers, which I have a love/hate relationship with. Their service is generally okay, but not always reliable, cutting out frequently, and it takes forever to get them to come out to do anything. I think it took over a year to get them to come bury a cable. Regardless, Rogers didn't cover the area where the church is. We needed good service, because at the time I was working remotely, with lots of video calls.
Almost by accident, we landed on Brooketel, a local co-op based in Watford. The service has been reliable, FAST, and unlimited, and the monthly price has even dropped over the years. But above all, the customer service is the best I've encountered. They don't just respond, they initiate!
Example: one day when we were back in the city, Brooketel called us to report that their system showed our internet service was off at the church. They offered to go figure out what was wrong. I gave them the lockbox code. Fifteen minutes later, they called me to report they'd gone to the church, found a loose plug, fixed it, and internet was restored. No cost, no fuss, and I felt instantly reassured I was in good hands. At a time when I was drowning in electricians, plumbers, drywallers, painters, and engineers, it was nice not having to worry about one thing.
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